F.A.Q.

WHEN WILL YOU SHIP MY ITEMS?

- All items are subject to a handling period before they are dispatched.
- 99% of orders leave the warehouse within 2-3 days of payment.
- We will notify you by email when your items have been shipped. 

WHEN WILL I RECEIVE MY ITEM(S)?

T-Shirts and apparel items should be received within 1-2 weeks of your order date. This may be a little longer for international delivery.
For other specialty and giveaway items, please allow up to  2-4 weeks to the USA and up to 5-6 weeks if you are located internationally, as they may be shipping from other countries. 

WHERE ARE MY ITEMS COMING FROM?

Although our fulfillment house is located in America, some of our
specialty items are located in other countries such as Australia,
Germany, United Kingdom and China. 

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be
sent in separate packages, even if you've specified combined shipping.
Please keep this in mind when receiving deliveries.
If you have any other questions, please hit reply on
this email and we will do our best to help you out. 

 

HOW DO I USE MY DISCOUNT CODE?

You can enter the discount code during the checkout process. Just go to your Cart and proceed to Checkout. Right below the cart items will be a Discount box, just enter your coupon code then click Apply.
*We cannot apply the discount once an order is already submitted.The discount code should be placed before check out. You can still use the promo code on your next order.
*Discount codes are also only valid one time use per customer. 

HOW DO I RETURN AND REPLACE MY ITEM?

Please check our Replacement Policy @ Return Policy

WHERE IS MY ORDER CONFIRMATION?

The order confirmation email is sent to your email within 24 hours upon checkout. Please try to check you spam or trash folder as it may end up there as well. If you like us to resend the confirmation email, please request it from support@thepositivitybracelets.com. 

WHAT IF I WANT TO CANCEL MY ORDER?

Most items are processed within 12-24 hours. If you wish to cancel your order for any reason, please email us at support@thepositivitybracelets.com within 24 hours. Please check our Order cancellation Policy @  Return Polic for more information.